Frequently Asked Questions

An Audiologist is a certified and licensed professional who has earned a Doctoral Degree (Au.D.) or Master’s degree (M.S.) in the field of Audiology. Certified both nationally and by the state in which they practice in Audiologists are trained to diagnose and treat disorders of hearing.

The Audiologist has an advanced degree and is an expert in all aspects of hearing healthcare including fitting hearing devices while an H.I.S. has a high school or two year degree and has received training and passed their state exam for the dispensing of hearing devices only.

If you are a new patient, you do need to schedule an appointment.  If you are an   existing hearing aid patient we do offer walk in hours for minor issues.

After your hearing test one of our NYS licensed audiologist will review your results with you and if you have hearing loss the audiologist will discuss amplification options with you.

Everyone has an individual hearing loss and hearing needs. How much you spend will depend on your hearing loss and what level of technology is best for your lifestyle.  Hearing aid prices do vary based on technology levels.

We offer a 3-year repair warranty and a 3 year loss/damage warranty on all of our hearing aids.  We do offer lifetime service for any adjustments or minor repairs at no cost.

There is no office charge for hearing aid follow-up care, however, there is a charge to repair a hearing aid if it is out of warranty that we can’t fix in office. The charge will depend on the age of the hearing aid.

We schedule 30 to 60 minutes to complete the test and to discuss the test results along with any hearing aid recommendations, if appropriate.

The charge will be submitted to your health insurance company for payment however there is no guarantee of payment.

Medicare does not pay for hearing aids.

That varies greatly based on the patient's insurance.

New York state mandates a 45-day trial period.  We extend the trial period to 60 days.   The patient does pay for the hearing aids when they receive them but they are returnable during the 60-day trial period.

If you return your hearing aids within the 60-day trial period, we will refund your money 100%.  We do not charge a return fee.

If you lose your hearing aid contact you’re The Audiology Center for further information. If it is under warranty, we will get it replaced for you.

Yes, the FDA guidelines do require a hearing test within 6 months of being fit with a hearing aid.  We do reserve the right to restest your hearing if the test is not performed by an audiologist.

We offer an industry-leading 3-year repair warranty and a 3-year loss/damage warranty on all of our hearing aids.

It will depend on the size of your battery, whether or not it is rechargeable, and whether or not you are streaming with your hearing aid. This is something you can discuss with your Audiologist.

Tinnitus is the perception of sound when no external sound is present. It is often described as clicking, buzzing, hissing or a roaring