THE AUDIOLOGY CENTER
630 Orchard Park Road
West Seneca, New York 14224
                                                                   Call for Information: (716) 712-2000
Office Hours: Monday - Friday  8:30-4:30
HEARING AID POLICIES

HEARING AID EVALUATION AND POLICIES

FOR THE ORCHARD PARK & BUFFALO, NY AREAS

Schedule an Appointment. The first step is to call to schedule an appointment for a hearing evaluation by a New York State Licensed Doctor of Audiology. Our representatives will be able to answer some of your questions over the phone and can set up the appointment for your hearing test; this test is covered by almost all insurance plans. Following your hearing evaluation, we will discuss the results with you and make recommendations for appropriate follow-up care. If hearing aids are necessary, your choices can be reviewed and recommendations can be made.
Hearing Aid Evaluation & Tests in Cheektowaga & Lackawanna, NY

Hearing Aid Fitting

If hearing aids are the recommended option, an appointment to fit the hearing aids will be scheduled. We are proud to have the best prices on hearing aids.  The hearing aids will be adjusted using state-of-the-art Speech Mapping and other measurements to make sure that the fit of the instruments is optimized. You will be instructed in all aspects of use and care and a follow-up appointment will be scheduled. Hearing aids are fitted on a 60-day trial basis. If you decide to return your hearing aids during the trial period, there is a 10% cancellation fee...but this fee stays on your account as a credit toward any future purchase of hearing aids.  

Follow-up care

Typically, the first follow-up appointment is scheduled three weeks after your hearing aid fitting. At this time, we will review your progress and review the information that is contained in your hearing aids regarding your adaptation to these instruments. Any adjustments will be made. If you are doing well, a three month follow-up appointment will be scheduled. Continuing follow-up care will be based on how you are doing at this appointment. You will be provided with additional batteries at this appointment, and you are certainly welcome to continue to purchase batteries from us at a discounted price.

Hearing Aid Warranties

All of our hearing aids come with 3-year 'bumper to bumper' warranties. Also included are 3 year warranties that cover Loss or Damage. You do not need an appointment for service. Some repairs do not require factory service and can be performed in our repair lab.

Health Insurance Plans

Many insurance plans are providing some coverage for hearing aids. These plans sometimes reimburse us less than our cost on hearing aids and do not pay for custom earmolds or for any professional services. In these cases, there will may be charges for follow-up care and hearing aid warranties may be shorter. You will be informed of these costs and the terms of your warranty when your hearing aids are fitted.

Best Prices on Hearing Aids

You will find that our digital hearing aid prices are lower than the lowest pricing on the internet...but these are the very best hearing aids available. The Phonak and Oticon hearing aids that we offer are well-known for being the highest quality hearing aids available today and they are backed by great warranties and professional care.

technician working in our ear mold lab Hearing Doctor Springville, NY
Best Audiologist Doctor in East Aurora, Hamburg, & Orchard Park, NY

Batteries

You will be able to purchase additional batteries at a discounted price. Click 'Batteries' on the Navigation Bar for more information. At this time, we only recommend Rayovac mercury-free batteries.

Hearing Aid Policies

The prices that we feature on Phonak and Oticon instruments are competive with or less than the best hearing aid prices and best warranties that you will find on the internet.  

Hearing Aids fitted at our published prices include: 
  • Scheduled follow-up care during the first year. These visits can be for adjustment, reprogramming, instruction...or whatever is required. Repeat Speech Mapping and other advanced hearing aid tests are covered.
  • Diagnostic audiometric testing is not covered but medically-neccessary hearing testing is covered by insurance plans subject to applicable co-pays. 
  • After the first year, there may be a charge for appointments with the doctor. 
  • On-demand follow-up care (no appointment required) is covered for 3 years.
  • For 3 years, any hearing aid repair that cannot be performed in our offices, will be express mailed to the manufacturer for factory service at no charge. 
  • In-office service on hearing aids is covered for 3 years, no appointment required. 
  • There is also a 3-year hearing aid replacement warranty that covers any hearing aid that is lost or damaged beyond repair; replacement is subject to a $250 co-pay. Only one replacement (of each hearing aid) is allowed by the manufacturer.
  • Earmolds are not covered under Loss/Damage insurance.
Follow-up care is important to making sure that hearing aids are working optimally. Your individual needs we be considered and appropriate follow-up care will be scheduled.
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